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velloen.lelanie velloen.lelanie

1 reviews | Active since May 2017

20 Feb 2024, 09:53

DISCOVERY DOESNT CARE ABOUT YOUR HEALTH!!!!

I have a VERY severe condition that was diagnosed 6 months ago, genetic epilepsy. My Neurologist made my doses 2000mg per day, he also app**** for chronic medication through my medical aid which is DISCOVERY. DISCOVERY then decided that they only approve the 500mg tablets. 500mg does not even get manufactured anymore may I say. I kindly requested DISCOVERY to change my things on their side for me to be able to get 750mg & 250mg in order to make up the 2000mg per day. With all this being said I phoned 2 weeks ago to order my medication through MedXpress. 2 weeks later I still have NO MEDICATION!!!!!! I pay R4500 just for myself on your useless medical aid DISCOVERY and you dont give a flying ...... about my health!!!!!!!!!!!!!! DISCOVERY IS BULL****!!!!!!!!!!!!!!

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Replies (2)
Discovery Health
Discovery Health's reply20 Feb 2024, 10:55
Official
Dear Lelanie V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply22 Feb 2024, 16:22
Official
Dear Lelanie V

We have been in touch with you to answer your comments.
   
Regards 
Discovery Health Servicing Team