DA
Di A

1 reviews | Active since Apr 2013

07 May 2020, 14:04

DISCOVERY DOESN'T CARE ABOUT THEIR CLIENTS!!!!

I've been on the Classic Saver Plan for a while now. I've had no issues with the scheme UNTIL NOW!! I want to change my plan to the KeyCare Option because it's what i can afford as i lost my job due to the pandemic. All the consultants talk about is the salary threshold between my husband and I. Sure, he is still getting a salary, but he is taking over all my expenses, which stills puts him in a lower threshold and for us to qualify for the cheaper option. How will seeing a bank statement now be able to show the cost implications over the next 2 months???? It does not make sense at all. In a perfect world, yes, i get the salary threshold rules.. But we are not in a perfect world at his point in time, we are affected with a pandemic that has affect each of us. When the president asks for all of us to stand together and support each other, YOU, DISCOVERY HEALTHCARE, missed the memo. I am saddened that i will have to cancel and publish this to every platform i am affiliated with. I am deeply hurt that during this time, Discovery is not accommodating at all, even though i mentioned that its a temporary situation and i will go back to my higher plan.

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Replies (2)
Discovery Health
Discovery Health's reply08 May 2020, 07:43
Official
Dear Di A We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply08 May 2020, 12:00
Official
Dear Di A We have contacted you to discuss your concerns. Regards Discovery Health Servicing Team