Discovery doesn't care about it's clients

I took my son to a dentist in January and paid the fee upfront. I then submitted my claim to discovery and they made a payment to my account then sent me a statement saying I owed them the very same amount. I found out in February after multiple phone calls that they paid the amount to me and the doctor but the doctor didn't submit a claim. The doctors office found the payment requested that it be reversed notifying discovery of their error. They finally see the email after a couple of phone calls and say my issue will be resolved in 2 - 4 days but it's been over a month of false promises to close this matter. I have called 7 times with them putting me on hold for a long periods, calls go on for about 30mins, they come back to me saying they will call me back but never do.

The lack of care for what you are doing to my profile is unbelievable. All other claims that I have submitted are not being paid because you say I owe you which you know I clearly do owe you nothing as I submitted my paid statement from the doctors office multiple times. This is really unacceptable.

And Zihle is the latest agent I spoke to today that couldn't careless about my situation and only spoke to me for 2 mins in a 34min call from my cellphone.