Discovery doesn't want new business, it seems

I wrote an email to Discovery on 4/11 with my application to add three applicants and change my health plan. No response. <br> <br> I wrote an email on 17/11, requesting a response. <br> <br> On 18/11, alas a response! I was told they cannot access the documents/not showing on their side. So from 4/11 - 8 working days, no one from Discovery thought about picking up the phone to me? I re-attached the same day. <br> <br> I was advised to wait 3 - 4 working days for processing. On 1/12, after 7 working days! I sent a mail again, asking for feedback. Got a response that they have further requirements. Again, when was Discovery going to request this info from me? I am BRINGING new business to you, and you are delaying it. I have not yet claimed from Discovery and I honestly fear sending any claims to you if this is the response I get when I am BRINGING NEW BUSINESS to you.<br> <br> In the midst of all this, Discovery insisted on adding my applicants before changing my plan, knowing that I can add applicants at any time, but cannot change my plan at any time. I don't understand. And only after I made this point, was my plan switched.<br> <br> Sent all my documents yesterday, I should probably follow up with an email next year