Discovery doesn't pay out

Ref: *** - I got EXACT confirmation over the phone that if I buy from [URL Removed] and I provide the correct Nappi Code I will be reimbursed for a breast pump. I thereafter bought the breast pump. 09/01 I was informed that I will not be paid as Takealot is not a registered provider. I then phoned and Melissa on 13/01 *** and she said she would pull the call and confirm what the previous consultant said. She then informed me that she will be escalating my query to her superior as she does not have authorisation to release my payment.<br> Since then I've phone almost weekly and received numerous reference numbers but I've received no final feedback on my reimbur*****t for the breast pump. Last reference ***<br> <br> This is totally unacceptable. I phoned BEFORE I bought the breast pump to ensure I will be reimbursed and made sure that the consultant clearly confirms I would be reimbursed seeing as the discovery website is not clear on EXACTLY which providers they deem as approved providers and this has just been a pain having to follow up!! Highly disgusted with the call centres feedback!!!