Discovery does NOTHING for members health

It is now been 18 days, since I've reported a very serious issue on 13 July 2018, with Discovery Health. For 18 days we've been struggling to get action out of Discovery Health for a machine we need to purchase from a claim that we have submitted. The machine is needed to assist my wife with breathing. The telephone operators are always friendly, but they don't even know there own procedures and processes. And everything is always a week before NOTHING is done. Some of their internal processes have changed as a result of my claim - BUT NOTHING IS BEING DONE TO SETTLE THE CLAIM. My wife URGENTLY needs this machine to improve her Health My wife & I are very disappointed in Discovery. Original complaint: https://www.hellopeter.com/discovery-health/reviews/discovery-does-not-care-about-members-health-or-death- **********