Discovery does not want to pay medical bill 6-month after the passing of my mother

I would to share my personal traumatic experience about Discovery. This review is probably my third or fourth review and the experience has not change or improved for that matter. My mother passed last year in August and to date, almost 6-months later, Discovery have not settled outstanding medical bill. The service provider handed my account over to debt collectors who are now constantly harassing me. Last year November my issue was escalated to Trish Kallee who promised to resolve the issue and did nothing but sent me a standard email that I received before they the medical aid will not be paying the bill. During our telephone discussion she was polite and promised that discovery will pay the bill. That promise was not met. This year when I sent her the statement from the debt collectors she sent the same standard email that discovery will not pay the bill. When I notified her that I will be switching medical aid, she sent another email stated that she sorry that I am switching medical aid. Discovery is the worst medical aid provider and I will be moving to another medical aid. I will be lodging a formal complaint against them and seeking legal advise. I am glad that I am moving to another medical aid and don't have to deal with insensitive people. I pay my medical aid contribution every month without fail, I have never, ever missed a contribution and this is how they treat their loyal customers. I would like to see how their business will survive when they keep on loosing customers. No business is too big to fail. Please Trish do not bother to phone me or respond to this complaint, you have done nothing from November to date to help me. DO NOT CONTACT ME. NOT BY EMAIL OR BY TELEPHONE. DO NOT CONTACT ME.