Discovery does not process your claims during self payment gap keeping you paying out of pocket- Beware!

I am absolutely disgusted and enraged by the service Discovery Health offers. We are currently in our self-payment gap which means that besides for paying our monthly Discovery fees we are paying for all our medical expenses. For the last few months I have been on top of all my claims as I would like to see my gap close. Despite posting all my claims in the Discovery box located at the doctor/hospital none of them seemed to be processed. These claims were submitted more than two months ago and still nothing was processed. Eventually I started phoning the doctors and asking them to resend me the invoices, so I could send it via email to Discovery. Despite claims being emailed in first week of October none have yet to be processed. Now this makes me really angry as I am still paying out of pocket for everything even though I know that if my claims were to be processed my gap would have been closed already. Makes me wonder if Discovery isn’t doing this on purpose?! Today I had enough and tried to call Discovery call centre. I was on hold for 12 minutes before I gave up. I then called back a few minutes later. I waited for 5 minutes. Lucanda answered. She kept me on the phone for a further 30 minutes trying to asses 1 claim!!!!!!!!!!!! I tried going through another claim with her that I had placed in the box which she says she can’t see. So now it’s my word against hers. I had enough no point sitting on the phone with her.

Discovery, are you kidding me??? Trying to get hold of Home Affairs and City Power is easier than this and they are more helpful!!! They are a state owned and we have no choice to deal with them but you Discovery are just one in 100s of Medical aids. So disappointed and I am starting to look at other medical aid options.

Please can someone that can actually help me contact me asasp!