Discovery does not pay what is due

I have lost count of the number of emails, telephone calls, reference numbers and Hello Peter Complaints.

I have not received my Vitality Cash back for months. The problem is on your side, I don't have an active Discovery Bank Account. Your website does not allow me to update my bank account details. I have completed the cash back form, and have sent the form, copy of my ID and bank statement to *** on 30 January 2020. My banking details have not changed for years. Why is is so difficult to resolve this issue?