Discovery does not pay for COVID testing referred by a doctor without an online assessment as well

After extensive efforts and lengthy phone calls to Discovery Health to try and get refunded for a COVID-19 test performed on 1 June they have declined to pay out. Their first feedback was that a pro-forma invoice was not acceptable. They then said they had never received the invoice from PathCare. We then submitted it after trying to get it from PathCare (a huge ordeal in itself) ourselves and they declined payment as we have no medical savings. As I am meant to have 4 tests as a registered health professional on Discovery Health we enquired further. They have given final feedback that healthcare professional referral for a test (as this referral was done by my GP after assessing my symptoms) is not sufficient and an online Discovery COVID assessment needs to be done by the patient as well in order to qualify. Apparently, in all the stress and adjustment that had to be done in the COVID pandemic crisis, while fearing that I had acquired COVID - we did not stop to read enough fine print before seeing the GP and having my test done. My wife has spent hours ****erally) jumping through admin hoops trying to get the correct documentation from Discovery etc. and it comes to naught because of this type of ridiculous technical detail, even though, according to the representative we have JUST spoken to, they have now changed this policy, and it is not inline with the policy documentation we can find online. Completely disgusted.