Discovery does not have my back with my pregnancy

I am really disappointed in Discovery Health Medical Aid. I have the biggest issue in trying to activate my maternity benefit. This is such a sensitive subject for any woman to have had a miscarriage. I was pregnant twice last year and lost the babies. I could not deactivate the maternity benefit online, and both times called Discovery to ask if they could deactivate (that in itself was very emotional to tell a stranger you're no longer pregnant). But now that I am almost 4 months pregnant and need my medical aid to have my back in terms of very needed and time pressing NIPT tests and other payouts for checkups, Discovery cannot help me because my first pregnancy benefit is still active form July last year, now I cannot activate my current pregnancy - because a person did not do their job. I have called a few times to try and rectify this, but every time the consultant says they will follow up with management and still I have no resolve. This is very bad of a big company like Discovery. Seems like they are too focused and numbers and forget they are working with people.