Discovery does not have empathy

Item: Discovery Health
Rating: 1
Author: Thato M

i have been struggling to upload my chronic medication script on the discovery website since last week. I get an error message stating "Medexpress is experiencing technical error". I have made numerous call to the call centre with no success. I am now sitting without any chronic medication after being a member for 22 years.I get told they cannot help me,i must upload on their website ,which is down.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

21 Dec 2021, 07:15

Dear Thato M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply21 Dec 2021, 07:15

Official

Dear Thato M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

21 Dec 2021, 15:29

Dear Thato M

We’ve responded to your query.

Regards Discovery Health Servicing Team

Discovery Health's reply21 Dec 2021, 15:29

Official

Dear Thato M

We’ve responded to your query.

Regards Discovery Health Servicing Team