Discovery does not care!

Since Thursday, we have been trying reactivate my mother's medical aid after discovery decided to debit R4K - twice the amount of her premium because she had not confirmed her earnings. This is a retired person who has no earnings - something that we informed them about in August 2023 ****erally 4 months ago). What could have happened in 4 months: did she suddenly become younger and found employment at 65! It's ridiculous! Now. Since Thursday, we have been sent from pillar to post with absolutely no care in the world! One can only conclude that Discovery is deliberately discriminate against the older person - obviously, they are high risk! There are so many other older people who experiencing the same frustration to the point where most have given up and moved on to other medical aids. Seemingly, this does not bother discovery at all. Even when you cancel, there is no attempt to understand why!