Discovery does not care

It is impossible to reach anyone Discovery Health. I sent emails, I tried the whatsapp way, and I tried phoning, but besides getting money out of you there's no real interest. After getting retrenched I downgraded my medical plan, but was very sure that the new (cheaper one) would still be good for my chronic medication. After several weeks of not receiving my meds I checked online and saw that I am no longer regstered for it - it just disappeared - along with my medication. There is no one I can talk to, the bots are useless, I am running out of medication. I am holding Discovery responsible for this. I am beyond disgusted at how difficult they make it to discuss problems. We are talking chronic medication here.