Discovery does not care about members health or death

My wife needs a machine to help breath at night. But my bank account information was not correct on Discovery Health. I realised the problem and immediately contacted Discovery Health to tell them to pause payment of the claim so that I can have an opportunity to rectify my bank account details. After many, many, many calls and promises by friendle Discovery staff - The moneys were paid into the incorrect account. The process then started to reverse the payment. Again you are charged money with absolutely no promise if they can get the money back. So it's just sorry, we couldn't get the money back - No care about the member.

In the meantime my wife is really STRUGGLING TO LIVE NORMALLY FOR NOW and Discovery hides behind there automated processes and friendly but totally uncaring attitude if somebody dies or lives.

Discovery has tremendous clout and uses that position to bully medical suppliers into giving them the pricing that Discovery wants. This has the positive impact of keeping greedy suppliers in line, but the net effect is that members then have to pay the shortfall - Proving that Discovery does not care about its members, but the bottom line.