Discovery does not care about client's wellbeing

Dear Discovery South Africa. I am disgusted by your no care attitude towards your clients. I was informed by my employer that we will only receive April salaries by the 7th of May. I contacted your call centre, where I was pretty much told that if you do not receive the debit order amount on the 1st, you will suspend medical cover until payment is received. No options given to ensure that I am still covered. Yes you can move my debit order date, but I will still not be covered from the 1st of May until you receive payment. And the whole payment holiday stint is apparently not being offered to private clients, only companies. The sad reality is that you are the best medical aid, but your attitude sucks! So due to no fault of my own, I will be without medical cover for a week during a worldwide pandemic! All because you put money before anything else.