DISCOVERY DOES NOT CARE!!

I am writing to express my dissatisfaction with the recent billing issue I encountered after adding my newborn to my medical aid plan. My child was born on July 3rd, and I added them to the medical aid on July 29th. I was informed that the first month of coverage would be free, which I assumed would apply to August, given that I added my child at the end of July.

However, I was shocked to see that in September, I was billed not only for my child’s premium for September but also retroactively for August. This effectively means that my "free" month of coverage was only for the three remaining days of July, which is completely unreasonable and was not clearly communicated to me at the time of adding my child to the plan.

Furthermore, on August 1st, my debit order was processed without including my child's premium, which led me to believe that the free month was indeed August. The sudden double billing in September came as a surprise, and I was not informed at any point that this would be the case. When I called your customer service, I was told that the billing cycle ends on the 25th of each month, but there was no prior communication to make me aware of this.

This lack of transparency and poor communication has caused significant frustration and inconvenience. I expect clarity and honesty in how billing is handled, especially in situations as sensitive as adding a newborn to a medical aid plan.