Discovery dodging responsibilities, invalid waiting period

Discovery Health is dodging their responsibilities. I logged a query on 1 March with regards to the fact that my newly-added dependents have been put onto a 3 month waiting list, when they were discovery members initially, and there was no break in cover.

I was told the SLA was 3 working days. I followed up the next week and it was said that "it's still being worked on". It's now the middle of the month and my dependents still have no medical cover for anything! Will Discovery take the entire month and stall their benefits until the end of the waiting period. Surely this is *******, or ********* in the least.

If this query is not resolved in this week, Ombudsman, here I come!