Discovery do not want to pay me the money due to me

<p>I cancelled my membership with dicsovery at the end of March. I was told that there is a positive balance in my MSA. I was told that I should wait 4 months for a refund incase there was a claim against my account. I then waited a month even though I knew there was no claim against my account because I had not visited a doctor in the period concerned.</p> <p>I called the call center to make an enquiry about an early repayment, I was told to write a letter expressing my wish to get paid ealier than usual and to also mention that I would take responsibility shaould any claim arise against my account. I duly obliged and promptly sent the signed letter. I was told this would take 3-4 days. I enquired today because 4 days had passed and I had not heard anything from Discovery. Lo and behold, I get told that my quiry has been closed because the letter did not mention a specific reason for my request. No one from Discovery bothered to let me know that my application was declined let alone the reason. I had to call them to enquire. Really poor service from Discovery Health.</p>