HM
Hendrik M

1 reviews | Active since Sept 2016

08 Jun 2017, 12:37

Discovery do not care that you are pregnant. Only concerned when baby is born and starts becoming a paying member

<p>We phoned discovery about 6 months before baby was born and again abut 4 month before to make sure we have everything sorted. They insisited we cant do anything before baby was born and registered.</p> <p> </p> <p><br />They again said we cannot register baby now only later and we do not get any goodies before.</p> <p> </p> <p><br />Now that baby is born we go collect the stuff Discovery vitality is giving at Toys R us and more than half is products that can only be used before or in hospital. Like. Which at this stage is basicaly a waste to the suppliers who helped discovery supply it.</p> <p> </p> <p><br />I do feel that these suppliers should know about this. Vitality is now saying sorry the 2 discovery consulatnt who spoke to u are to blame. Products like Carrywell, Huggies New born, dk "the pregnancy and baby book.</p> <p> </p>

0
Replies (5)
Discovery Health
Discovery Health's reply08 Jun 2017, 13:52
Official

Dear Lian2008

We received your message and we are looking into the matter.

Regards
Discovery Health Servicing Team

HM
Hendrik M's update09 Jun 2017, 07:55
Reviewer Update

Thanks

Discovery Health
Discovery Health's reply12 Jun 2017, 13:06
Official

Dear Lian2008

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

HM
Hendrik M's update21 Jun 2017, 15:27
Reviewer Update

Thanks for phoning, but the problem was not Vitality. Discovery is at fault for supplying the wrong vitality info.

Because of your call center's mistake we missed out on promotions, vitality points, vitality information , helpfull viatlity emails, vitality support and discounts. It's not about the package only.

HM
Hendrik M's update21 Jun 2017, 15:30
Reviewer Update

Could you please say sorry publicly and make up for it.