Discovery do not care about any individual and have no compassion

I am very disappointed in the Discovery Health department. I have experienced some temporary cash flow problems and was looking into some savings. I contacted Discovery with the possibility of paying the current month in installments. I am however currently not behind on my premium as I wanted to make arrangements rather than just not paying my premium. I got a reply from Discovery that no arrangement is possible and that if I part pay my premium my membership will be suspended and can be withdrawn within 2months. Firstly I got threatened eventhough I just enquired - and I have not part paid at all. It is utterly disappointing that there is just no compromise from Discovery and they even threatened me without me being in any breach. It is very worrisome that a company I have to trust my health and life with have no compassion or leniency. I am at the point where I will rather look at other medical aids as I have never came across a company like Discovery who just do not care about the individual members and have no compassion for human problems. They just do not care about any customer or customer services and they are the only company I have come across not willing to make arrangements.