Discovery disrespects their customers.

I used to belong to discovery medical aid and used discovery-mail email address. The service is paid for and I continued with it even though I moved to another medical aid. There was no problem with discovery as I paid every month to have this email address.

Suddenly I realized without any warning and notification that I have been moved to MWEB. I can no longer log in to my emails or cannot send emails. I have basically (out of the blue) lost my email address communication. I have been struggling to log in since Monday the 4th of February. One spends on average 20 minutes on the phone to MWEB but nothing comes out of the call.

MWEB are failing to resolve this issue (since Tuesday the 05thof February) and they keep on fiddling and lastly told me they can only find someone after three days (on a Saturday) to try and solve my issue. This basically means that MWEB agreed to receive customers without having the capability to keep them connected. It looks the only person who can solve my issue works on Saturdays only. What kind of a company is this with clueless individuals.

In the meantime, I do not have access to emails and MWEB are happy to collect money from my account.

This is unacceptable and amounts to a **** where customers are not respected and treated like trash.

I need this problem resolved asap as i need to send important documents.

Discovery health are also disrespectful to their customers and did not have the decency to call, or email and advice accordingly. The cost of email at MWEB is now more that what I used to pay for. Why are companies like discovery also treating customers like trash or a used bubblegum. they have been milikng me for over ten years and decide to toss me over to MWEB without even alerting me.

This is pathetic service.

Your sincerely Stephen Masete Email: **********