LP
Lorna P
1 reviews | Active since May 2019
23 May 2019, 18:36
DISCOVERY DISPUTE OF LISTING
Discovery - LA Health has listed my husband for medication that was not received on their medical aid, as we changed over to a new medical aid this year, of which our pharmacy put through in error after giving my new medical aid details to Discovery. The pharmacy reversed the medicine and charged it to the new medical aid, however discovery is looking for the money from my husband, of which we were not members of the medical aid at the time. I tried every avenue to get results from Discovery and the pharmacy, to find a letter in our letterbox which my husband has been listed. Extremely furious. We have lodged a dispute at transunion.
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Replies (3)0
Replies (3)Discovery Health's replyOfficial
24 May 2019, 07:55Dear LornaPool1
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply24 May 2019, 07:55
Official
Dear LornaPool1
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's replyOfficial
28 May 2019, 14:16Dear LornaPool1
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply28 May 2019, 14:16
Official
Dear LornaPool1
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
LP
Lorna P's updateReviewer Update
28 May 2019, 19:35Okay now it's time to let my Facebook people know what Discovery LA Health and Clicks Edgemead Pharmacy did. In January 2019 Clicks pharmacy put a claim through in error on my LA Health medical aid, why in error, because we no longer were on their medical aid, we on another medical aid. The pharmacy then reversed the claim but not straight away, which they neglected to do, only in Feb 2019 after I repeatedly notified Clicks in Jan and Feb 2019, they reversed the claim a month later and claimed from my new medical aid, in the interim Discovery paid Clicks and my new medical aid paid clicks, now Discovery is requesting the money from us. After numerous communication and telephone calls between Discovery and Clicks they have now listed us at ITC for goods that we did not receive from them and they did not pay us the money they paid Clicks, they have added administration cost, and legal costs and advised we need to settle ITC . So Discovery and Clicks have taken no responsibility for their mistake, but has now penalised us as a bad payor, and will be contacting our attorney for a personnel claim. We have lodged a dispute with transunion of which they give 20 days for Discovery to reply, i have notified Discovery of the dispute, now on hellopeter Discovery response is Clicks pharmacy must pay you and you must pay us, Really I am beyond words, I am dealing with dumb and dumber. ONCE AGAIN NO GOODS WERE RECEIVED FROM DISCOVERY , NO MONEY WAS PAID TO US, WHY DO YOU WANT THE MONEY FROM US, FIX YOUR MESS BY REVERSING THE MONEY FROM THE SERVICE PROVIDER N FUTURE CLAIMS, WE WILL NOT BE PAYING SEE YOU IN COURT
LP
Lorna P's update28 May 2019, 19:35
Reviewer Update
Okay now it's time to let my Facebook people know what Discovery LA Health and Clicks Edgemead Pharmacy did. In January 2019 Clicks pharmacy put a claim through in error on my LA Health medical aid, why in error, because we no longer were on their medical aid, we on another medical aid. The pharmacy then reversed the claim but not straight away, which they neglected to do, only in Feb 2019 after I repeatedly notified Clicks in Jan and Feb 2019, they reversed the claim a month later and claimed from my new medical aid, in the interim Discovery paid Clicks and my new medical aid paid clicks, now Discovery is requesting the money from us. After numerous communication and telephone calls between Discovery and Clicks they have now listed us at ITC for goods that we did not receive from them and they did not pay us the money they paid Clicks, they have added administration cost, and legal costs and advised we need to settle ITC . So Discovery and Clicks have taken no responsibility for their mistake, but has now penalised us as a bad payor, and will be contacting our attorney for a personnel claim. We have lodged a dispute with transunion of which they give 20 days for Discovery to reply, i have notified Discovery of the dispute, now on hellopeter Discovery response is Clicks pharmacy must pay you and you must pay us, Really I am beyond words, I am dealing with dumb and dumber. ONCE AGAIN NO GOODS WERE RECEIVED FROM DISCOVERY , NO MONEY WAS PAID TO US, WHY DO YOU WANT THE MONEY FROM US, FIX YOUR MESS BY REVERSING THE MONEY FROM THE SERVICE PROVIDER N FUTURE CLAIMS, WE WILL NOT BE PAYING SEE YOU IN COURT
