Discovery dismissing issues

<p>Discovery's claim system requires an image for each claim, with the amount of claims come through, the server costs for managing that many megabytes of images would be immesurably less profitable if a claim could have a full 16mb image, that would be terabytes of data a day. <br /><br />So the issue I and my healthcare provider are experiencing is due to our images being compressed, scaled down or processed to the point of being unreadable. <br /><br />Where an image of a claim I sent I can with extreme accuracy zoom in to the edge of the letters cleary, where as on discoveries side they can barely read it zoomed out. <br /><br />Discovery now is telling my that this is fine and is how the system is mean to work.<br /><br />THEIR HEAD OF 'PROBLEMS' DEPARTMENT stated that its all fine and nothings wrong. <br /><br />I would love to know how they reached this conclusion. Surely their head of department would be capable of detailing how they see degrading image quality to unreadable levels is some how intergral to the medical claims system. <br /><br />ITS BEEN 3 ****ING MONTHS, I'm a ****ing paying customer, please explain to me how degrading the service I'm pay for is acceptable</p>