DISCOVERY DISGRUNTLED MEMBER...GRRRRRRR

My mother who is 71 years old has been a member of discovery for over 25 years she is on the coastal plan and her current prem are approx almost R3000.00. She can no longer afford this prem and she has been trying for the best part of 3 weeks to get a broker from Discovery to call her as she needs to discuss her best options available for her according to her income. She has been furnished with 3 diff contact numbers (1 x broker in PE, 2 x brokers in DBN) She resides in Cape Town. All 3 numbers do not exist and I think in total she has made approx 15 calls and 6 mails requesting assistance from Discovery. OH YES THEY DID CALL AS MY MOM'S DEBIT ORDER WAS RETURNED (due to the fact that she can no longer afford it - waiting for broker to call or number to call broker) ADVISING HER THAT HER M/AID HAS BEEN SUSPENDED. MY MOM ATTEMPTING TO PROVIDE THE CALLER WITH WHAT IS CURRENTLY GOING ON WITH THE CALLER RESPONDING SORRY BUT SHE CAN'T HELP SHE MUST PAY FIRST.

REALLY DISCOVERY REALLY!!!!!!!!!!

I in the interim made enquiries else where , as we still wait for discovery????