Discovery discriminates

Item: Discovery Health
Rating: 1
Author: Corne C

My MSA is depleted, and there is extender benefits available from certain practices, if the appointment is virtual. I booked a telephonic appointment with my dr, after confirming with the discovery agent it will be paid. She at no point in time confirmed it should be virtual (what if a patient doesn't have data/wifi/smart phone?? Guessed right, discovery hasn't paid for the consult, because it was telephonic and not virtual... NICE ONE

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

09 Jul 2021, 11:12

Dear Corne Coertze

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply09 Jul 2021, 11:12

Official

Dear Corne Coertze

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

09 Jul 2021, 16:48

Dear Corne Coertze

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health's reply09 Jul 2021, 16:48

Official

Dear Corne Coertze

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

Corne C's updateReviewer Update

12 Jul 2021, 08:13

I have received your final feedback, hence my complaint. What is the difference between a virtual and telephonic conversation? Why is one covered but not the next?

Corne C's update12 Jul 2021, 08:13

Reviewer Update

I have received your final feedback, hence my complaint. What is the difference between a virtual and telephonic conversation? Why is one covered but not the next?