Discovery disaster( Pathetic care on Overseas cover)

For 15 years of membership I did not have any claims .I am on Classic Priority Plan.On 22 March 2019 I suffered multiple injuries in a skiing accident in Bulgaria. Discovery was notified immediately. They did not care. After 4 hours in the snow I took a taxi to get to Sofia. I was put in a Government poor hospital. Two days in severe pain ,no treatment or operation, my leg was getting more swollen and started to blister. After 2 days of crying and begging finally I was operated. The conditions in this hospital were terrible and I was required to provide my own wound dressings and pain****ers. My doctor requested a business class seat and a nurse to accompany me to South Africa. Discovery objected the doctors decision and instead instructed the hospital to keep me for additional 2 days in hospital. When I was discharged Discovery did not comply with the doctors recommendations. I waited 1 week to be repatriated. They promised to send me to another doctor as they could not convince the treating doctor to change the Fit to Fly form.I was ready to go to a doctor of their choice and immediately after I received an email from Discovery that they decided to abandon me in Bulgaria to return on my own without providing any care and not taking responsibility of me. My policy was valid until 30 March. Discovery neglected me and manipulated the case so they can take time and leave me without compensation even for all the medical costs I incurred. However they paid quickly to the hospital a bill which is a total *****. I have complained to Discovery since I was admitted. Only one person is answering on behalf of The Principal Officer :Sylvester Ramadu. He is a dishonest person who promises,but does nothing. I sent emails and asked for investigation. Now they blame ER24 for my case.I am requesting all recordings (telephone and emails) ,but neither ER24 nor Discovery is giving it to me. I am still in a lot of pain and not able to put weight on my leg. I go to physiotherapy funded from my own Medical savings account. Very disappointing and painful experience. I regret I am a member of such Medical Aid.