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Ivan H

1 reviews | Active since Dec 2019

01 Aug 2023, 18:57

Discovery Disaster

Since the beginning of 2023, my mum and I became members of the Discovery Classic Priority medical aid plan. It has been 8 months and we still have not yet received the 2 medical aid cards I requested as my mum and I don't live together.

Since then, I have also subscribed to Vitality rewards program which although I am paying for I cannot reap the benefits thereof simply because I have not received those cards as well.

Then, I go ahead and get my 2 properties, structure, contents and 4 motor vehicles covered by Discovery Insure.

I was then informed that I have to take all my vehicles to Tiger Wheel & Tyre for Dq-Track (whatever that is) and guess what...???

After several trips to accomplish this, I was told that until I get the Discovery Insure App working on my cell phone, nothing can be done.

So, what's the problem??? The App is downloaded, installed and the Id number entered. The OTP received and entered is incorrect. See attachment. The App has been deleted and reinstalled several times over the past week on different phones and in different provinces and still... OTP is incorrect.

I am starting to think perhaps subscribing to Discovery and paying in excess of 13k per month is, INCORRECT!!!!

I have tried to get in contact through emails to have my issues resolved but I am still very very unhappy.

Should I be looking to take my business elsewhere, if this is only the START of issues I hate to think if the worst of Discovery is yet to come.

Perhaps, I will require Life cover after this.

Very discontented client.

0
Replies (3)
Discovery Health
Discovery Health's reply02 Aug 2023, 08:55
Official
Dear Ivan H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply03 Aug 2023, 16:03
Official
Dear Ivan H

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

IH
Ivan H's update16 Oct 2023, 14:17
Reviewer Update
I must compliment Discovery for the prompt response to my concerns and complaints on HelloPeter. Your undertaking to rectify my concerns were deeply appreciated BUT this was nothing more than empty promises. I am not sure what your investigation revealed but I am positive that it was no fault of mine that you have not provided me with my medical aid cards from its inception in January 2023. And that despite you debiting my account every month. Am I to believe that issuing a medical aid card takes this long? It's now 10 months later. I was promised that the cards would then be couriered to me...but I suppose the courier company still hasn't received it for delivery. Now, to add insult to injury... I contacted Discovery on 30 August 2023, informing them of a problem with my geyser. I received a reference number (just can't find it now) acknowledging my call and informed that a consultant would be in contact with me shortly. It's now 6 weeks later and still NO CALL. I am spending over R10k a month on medical aid, property and vehicle insurance with Discovery...to be treated like this??? I am now asking myself, how stupid I must be to actually pay for such atrocious treatment. Am I the only client paying for such disgusting treatment...makes me wonder. In all my interactions with insurance companies in the past, I must admit that Discovery should be awarded an "Oscar". In fact a new category needs to be created for Discovery for offering the WORST SERVICE EVER!!! It seems like I will have to take my R10k business elsewhere. I'm currently considering my options.