1 reviews | Active since Apr 2017

07 Nov 2018, 14:03

Discovery Disaster

I have been a member of Discovery Health since i was 18. Last year we moved onto my husbands medical aid (still with Discovery) and as of last month I moved it back into my name. Unbroken medical coverage / payments simply back into my name. Now Discovery tell me I am on a waiting period for coverage (*******) and they are refusing me hospital authorisation. They say all "new" members must first pass through their standard committee before they approve hospital authorisations or I must get a special motivation from my doctor. I think they are one of the most ************ businesses in South Africa and it is a great pity there are so few Medical Schemes to choose from.

0
Replies (2)
Discovery Health
Discovery Health's reply08 Nov 2018, 10:36
Official
 Dear Dear janine-nainkin 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards
 Discovery Health Servicing Team 

Discovery Health
Discovery Health's reply09 Nov 2018, 14:12
Official
 Dear Dear janine-nainkin 

We have been in touch with you. Thank you for taking our call. Regards
 Discovery Health Servicing Team