ZK
Zinhle K

1 reviews | Active since Apr 2018

19 Nov 2019, 10:53

Discovery disappointment

I am disappointed at Discovery personnel for giving me inaccurate information. I went to Dischem yesterday and was told I don’t have funds(savings) for my children’s immunization. Went back home and called discovery when the lady I spoke to informed me that I should be able to get full immunizations for both my sons and I shouldn’t experience any problems and if Dischem has problems they should call health partner. Went back to Dischem today and same story of funds, Dischem called discovery and discovery told them that they won’t be covering some immunization medicine and will only be covering 2 and not 3. Discovery could have informed me of that yesterday than me having to drive back and forth. Now I have to immunize my kids at a government clinic because Discovery cannot assist and full information wasn’t given to me.

0
Replies (2)
Discovery Health
Discovery Health's reply19 Nov 2019, 11:18
Official
Dear Zinhle K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing 
Discovery Health
Discovery Health's reply22 Nov 2019, 08:09
Official
Dear Zinhle K

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team