Discovery Disappointment

Quite disappointed with the claims department .... sent through a claim on the 16th of September 2019 and its been a constant struggle getting feedback i got a call requesting an invoice and it was sent through received an automated mail saying they would get back to me in 2 - 3 days more like 2 - 3 weeks i sent another mail requesting feedback got the same automated mail and still no one got back to me quite pathetic for the rates we get charged !!!!!!!!!