Discovery disappointment

I'm just so sad, and disappointed at the fact that after reaching out to them, requesting a new /adjusted payment arrangement which is simply a matter of a few days with a very valid reason. They refused to assist. We are living in unprecedented times. Everybody tries to assist to make things easier why can't you guys?. If you really wanted to assist you can and it's not like you guys are losing out. Iv been losing out. It's really pathetic actually.