DISCOVERY: DISAPPOINTING SERVICE

SARS rejected my out of pocket medical expenses with the request that I obtain documentation from my Medical Scheme (DISCOVERY ) to prove my claims had not been double counted.

I wrote to DISCOVERY, on the 12 September 2025 itemising the claims that I paid for in cash and requesting DISCOVERY to provide me with the relevant documentation to submit to SARS.

As I had not received any response from DISCOVERY by the 25 September 2025, I phoned and spoke to a consultant. I spoke to FIRDAUS. She was very helpful on the phone. She sounded like she understood my problem and while she advised me that she had written a letter but that it still needed to go to another section to be released. Amazing. At the risk of being facetious, was this for spell check or someone to double check her work.

She gave me a reference no: ***4

As at 1 October 2025, I had still not received any documentation from DISCOVERY.

I filled in a complaints form on the 1 October 2025.

On the 2 October 2025, I eventually received a one page letter from DISCOVERY to submit to SARS.

In frustration on the same night, I filled in an online application for a DISCOVERY Vitality card. I stopped the process before the final stage,.

Lo and behold, at 8.13 am on the next morning I get a telephone call from a DISCOVERY agent trying to sell me a product. I am sure this sort of efficiency will extend to their other branches like the Bank .

DISCOVERY are extremely efficient in signing up clients. The service levels after the client is signed up needs urgent attention.

I have been with DISCOVERY for over 10 years. To receive this sort of service is disgusting.

I was on a tight time frame to submit the document to SARS. If I did not meet their deadline, I would have been liable for tax on services that I paid for in cash.