Discovery Digital ID Login Error - 2 weeks without any progress

I have been unable to access my Discovery services via the mobile app, as well as the online services for two weeks. Discovery have been notified about this for the past two weeks (discussed with 5 different consultants via their contact number) & there has been no resolution and no constructive feedback provided. I have had to phone multiple times to follow up & been informed each time that it is being "escalated". I pay thousands every month for a service I am unable to access, utilising Discovery's Health, Vitality and Banking services. This is pathetic.