EC
ERNEST C

1 reviews | Active since Oct 2017

27 May 2020, 12:11

DISCOVERY DICTATING HOW TO CONTROL MY OWN SAVINGS ACCOUNT O PAY FOR !!

ANOTHER COMPANY THAT MONOPOLIZES THE MEDICAL AID INDUSTRY EVEN WITH "BAD" SERVICE THAT MEMBERS HAVE JUST GOT TO PUT UP WITH PARTICULARLY WHEN YOU AT AN OLD AGE AND CAN'T CHANGE TO ANOTHER !!!!!! I'VE BEEN TRYING TO RESOLVE A CLAIM FROM THEM FOR PAYMENTS I HAD MADE UP FRONT FOR A DOCTOR WHO WAS OUT OF CONTRACT GOING BACK TO FEBRUARY SENDING NUMEROUS EMAILS TO THEIR CLAIMS DEPT AND EVENTUALLY TO THEIR EXECUTIVE OFFICES BUT TO NO AVAIL !!! THE REIMBUR*****T WOULD COME OUT OF MY SAVINGS "MY MONEY" AND THEY STILL GO ON REFUSING !!! THEY MAINTAIN THE DETAILS ON THE DOCTORS INVOICE WERE INSUFFICIENT TO QUALIFY FOR PAYMENT !!! THE INCOMPETENCE OF THE STAFF WHO MAINTAIN THEY KNOW MORE THAN A QUALIFIED ORTHOPEDIC SURGEON WHO HAS BEEN ISSUING PROBABLY THOUSANDS OF INVOICES FROM HIS PRACTICE !!!! SO I'VE HANDED THE MATTER OVER TO THE DOCTORS PRACTICE TO SORT OUT WITH DISCOVERY EXACTLY WHAT THEY ARE WANTING IN THE WAY OF DETAILS !!!!!!!!!!!!!!!!!!!! TO GET MY OWN MONEY BACK FROM MY MEDICAL AID SAVINGS !!!!!!!! I'M A PENSIONER AND THE R1700.00 IS A LOT OF MONEY THAT I MUST OUTLAY WHEN THERE'S A SAVINGS IN PLACE WITH THE MEDICAL AID PREMIUM THAT ALLOWS YOU TO CLAIM YOUR PAYMENTS BACK THAT YOU'VE HAD TO PAY UP FRONT !!!! I'M STILL WAITING FOR THE DOCTORS OFFICE TO GET MY CLAIM PAID !!!! SEVERAL EMAILS AND 3 MONTHS NOT SORTED !!!

0
Replies (3)
Discovery Health
Discovery Health's reply27 May 2020, 12:26
Official
Dear ERNEST C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team


EC
ERNEST C's update27 May 2020, 12:42
Reviewer Update
Shew !!!!! CAN'T BELIEVE IT !!!!!! IT MUST BE THE COVID - 19 PANDEMIC THAT'S AROUSED THE SUB CONSCIOUS MIND OF DISCOVERY TO EVEN GET A REPLY !!!! IT'S MORE THAN I GOT FROM SEVERAL EMAILS I SENT THEM OVER THE 3 MONTHS I'VE BEEN TRYING TO GET MY OWN MONEY BACK FROM THE SAVINGS ACCOUNT I PAY FOR EVERY MONTH IN THE HUGE PREMIUM WE'VE GOT TO PAY FOR A MEDICAL AID AS PENSIONERS IN THIS COUNTRY OF OURS !!!!!!!!!!!!!!!!!!!
Discovery Health
Discovery Health's reply28 May 2020, 09:50
Official
Dear ERNEST C 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team