Discovery destroying lives

I changed employers in Oct 2014. Unfortunately my new employer doesn't use Discovery as a preferred supplier and I was required to change medical aid. On the 24th of March 2015 I received a threatening letter in the mail stating that I was in arrears with Discovery. It did not reflect the reason why. I then tried to establish why by calling a manager at the call center. Needless to say the service was so pathetic that I was busy for 1h25 to establish why I owed the debts which should have been deducted off my monthly salary.<br> <br> The manager phoned me back twice whilst still in a meeting on the same day and left a message that she would call me back. She never did and she never left her details for me to call her back. Without proper explanation from Discovery I paid the money in good faith on 10 April 2015. <br> <br> I app**** for a loan on an investment property and there is a default against my flawless credit record which is unacceptable.<br> <br> I want to know why Discovery failed to inform me sooner of the outstanding values which I would have paid in 2014 already and I want Discovery to ensure that they correct my credit record. Failing which I will go to social media or the legal route.