Discovery Deplorable Customer Service

I became a member on Discovery Health four years ago - I followed all the necessary procedures and from day 1 the call centre and contact staff have been unhelpful. I was hospitalised last year and was aware that a deposit had to be made at the facility I chose - prior to being admitted I received an authorisation, the complete amount for the treating physician a bill incurred in the hospital stay was not covered and I had to pay the outstanding R15 000. As I spent time doing my taxes this year June, my tax consultant noted that the dates for this amount are under the inhospital authorisation period. I used every means at my disposal to raise this matter with the medical scheme from sending a query via email daily at one point, to uploading on their site, calling in several times, lodging a complaint when asked to rate the service, using X and Facebook but no resolution or correct feedback was made. Due to this, I stopped paying my contribution and made sure the account I use for debiting wouldn't pay because I received very swift responses about that, but I have not had my core refund issue resolved. I was extremely disappointed because I chose the scheme with the hope that it was the best, but perhaps top tier service is only reserved for certain groups.