Discovery delivers bad service

I requested for a hospital operation authorization for my shoulder on Wednesday 21 November. Discovery then managed to mess up the email that they were supposed to send to the doctors, sending it to the wrong people every time or wrong email addresses. I had to go to the hospital to get the hospital to send it to the correct people because Discovery doesn't follow up after they sent out an email. So now I'm sitting a day before the operation with Discovery still not ready on their side because everyone just passes the bucket and nobody gets the job done. So if this authorisation is not completed by 2pm this afternoon, Discovery can say goodbye to 6 members as I will be moving all our companies medical aids back to Bonitas where people actually did their jobs