Discovery deliver poor call centre service to customers

I waited 25 minutes for hospital authorisation on a call to Discovery. So many options was given moving between so many departments, what a joke... then you continue to apologise for your delay and poor service. This atomisation of your system is just pathetic for any professional business delivery a service ... possibly because your bonus pay-outs run into millions or is it billions? CEO was awarded a one-time discretionary bonus of $4.4 million (R6,8m). What a joke and rip-off.