Discovery delays urgent medical care - disgusting service

Customer care tried everything in their power, so I cannot complain about the customer care agents, however, discover itself has caused me a lot of stress and trauma with their slow turnaround times and lack of care or compassion, I have a medical issue which can become life threatening of not treated, and I went to my GP on the 19th of April for a specialist authorization, when my GP submitted the request, their systems were down, and my GP finally managed to get the authorization request submitted on the 21st of April, I phoned discovery and they confirmed that the authorization was received pending decision (2-3 business days) on the 26th, I followed up again as I've had excessive bleeding for over a week now already and getting sicker by the day, a lovely agent Tebogo assisted to escalate the matter for me, I was promised feedback in 4-8 hours which never happened, I again today contacted discovery today on the 28th for feedback and was told that the authorization could take another 2-3 business days, at this stage I am physically sick, I am worn down, and I honestly do not have the will power to fight anymore, today I was told that the matter cannot be escalated any further as its already on escalation, coming from a customer care background, I cannot believe how poor discovery's service has been, they are very fast to deduct their monthly premiums, but very slow to assist when there is an emergency, I am beyond disgusted with the service received, and might consider changing medical aids as this is a joke, nobody requests to see a specialist just for fun, I feel like I have lost all hope in discovery, and would probably have to wait another 2-3 working days just to hear the same bull**** excuses again from them, and lets hope and pray something doesn't go seriously wrong within this timeframe.