ML
Monica L

1 reviews | Active since Mar 2023

13 Mar 2023, 19:42

Discovery declined pmb treatment

Would give a minus 10 if i could. This company is money hungry all claims gets rejected with no proper reasons. 1st they declined my daugters crainial reconstrution theraphy. Now they decline a pmb code for iron deficiency anemia. When you follow up you get sob stories and they had to find out what is crainial reconstruction 1st to give me a answer. They dont stick by timelines they give their customers ever, you need to follow up daily and then daily you get a different story. Very unhappy client

0
Replies (6)
Discovery Health
Discovery Health's reply14 Mar 2023, 07:26
Official
Dear Monica L

 We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply14 Mar 2023, 13:46
Official
Dear Monica L

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team


ML
Monica L's update14 Mar 2023, 14:00
Reviewer Update
a very nice lady phoned me but this is not resolved. still very unhappy with discovery services.
Discovery Health
Discovery Health's reply23 Mar 2023, 16:21
Official
Dear Monica L

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team

ML
Monica L's update23 Mar 2023, 17:34
Reviewer Update
Yes you phoned again requesting more documents that was already submitted on the 3rd of march 2023. I get emails requesting more documents on the 16th and a timeline was given of 48 hours, still no feedback on that one. Evrytime i follow up thw timeline just gets extended with no feedback. Now today i was asked to do another set of forms when i received these forms ira the same ones i did send in on the 3rd.
Discovery Health
Discovery Health's reply31 Mar 2023, 11:55
Official
Dear Monica L

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team