ML
Monica L
1 reviews | Active since Mar 2023
13 Mar 2023, 19:42
Discovery declined pmb treatment
Would give a minus 10 if i could. This company is money hungry all claims gets rejected with no proper reasons. 1st they declined my daugters crainial reconstrution theraphy. Now they decline a pmb code for iron deficiency anemia. When you follow up you get sob stories and they had to find out what is crainial reconstruction 1st to give me a answer. They dont stick by timelines they give their customers ever, you need to follow up daily and then daily you get a different story. Very unhappy client
Helpful (0)
Replies (6)0
Replies (6)Discovery Health's replyOfficial
14 Mar 2023, 07:26Dear Monica L
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Mar 2023, 07:26
Official
Dear Monica L
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
14 Mar 2023, 13:46Dear Monica L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Mar 2023, 13:46
Official
Dear Monica L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
ML
Monica L's updateReviewer Update
14 Mar 2023, 14:00a very nice lady phoned me but this is not resolved. still very unhappy with discovery services.
ML
Monica L's update14 Mar 2023, 14:00
Reviewer Update
a very nice lady phoned me but this is not resolved. still very unhappy with discovery services.
Discovery Health's replyOfficial
23 Mar 2023, 16:21Dear Monica L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply23 Mar 2023, 16:21
Official
Dear Monica L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
ML
Monica L's updateReviewer Update
23 Mar 2023, 17:34Yes you phoned again requesting more documents that was already submitted on the 3rd of march 2023. I get emails requesting more documents on the 16th and a timeline was given of 48 hours, still no feedback on that one. Evrytime i follow up thw timeline just gets extended with no feedback. Now today i was asked to do another set of forms when i received these forms ira the same ones i did send in on the 3rd.
ML
Monica L's update23 Mar 2023, 17:34
Reviewer Update
Yes you phoned again requesting more documents that was already submitted on the 3rd of march 2023. I get emails requesting more documents on the 16th and a timeline was given of 48 hours, still no feedback on that one. Evrytime i follow up thw timeline just gets extended with no feedback. Now today i was asked to do another set of forms when i received these forms ira the same ones i did send in on the 3rd.
Discovery Health's replyOfficial
31 Mar 2023, 11:55Dear Monica L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply31 Mar 2023, 11:55
Official
Dear Monica L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
