Discovery *********! Refusing to pay for a claim that they have approved in writing!

<p>I sent an email enquiry to Discovery about a procedure that I had to have done. They asked for details, which I provided, and then approved the procedure, saying Discovery will pay for it. The specific doctor's policy is that the patient pays the bill, and then I have to claim back from the medical aid myself. So after getting Disovery's approval, I proceeded to have the procedure done, and paid for it myself. I sent the claim to Disovery, and now they are refusing to pay for it, the reason being code 273 - my plan does not have a medical savings account for day to day expenses. This procedure was not a day to day expense, and it was approved in writing (e-mail) beforehand! How does this work??? It's absolutely disguting service! I have only been a Discovery member for 4 months, and this was my first encounter, and I am already starting to look for a new medical aid. This needs to be sorted out! If a claim was approved it needs to be paid out! Not excuses given! I am very very disappointed in Discovery!</p>