AR
Amy Robért

1 reviews | Active since Jun 2019

04 Sept 2019, 08:39

Discovery debited more than double my monthly contributions

<div>I recently added my 2 sons as dependents onto my medical aid. But it took 4 months and numerous phone calls and emails to make this happen only to find out that they were waiting for some kind of paperwork from me every time that I was never informed of. Eventually, my 2 sons were added. my monthly contributions for myself and both boys were supposed to be R3483 but, surprise, this month an amount of R7500 was debited off my account from them!!! More than double the original signed upon amount! I did NOT agree to this, not once. Now, nearly all of my other accounts debit orders have bounced! This is absolutely ******* and I will make sure I get my money back or I will take this further! Now I must sit on the phone - wasting more of my money on airtime to get through to the correct person at Discovery, explain my whole story again, fight some more. Because they are ******** people who really don't have money to loose like this!&nbsp;</div>

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Replies (1)
Discovery Health
Discovery Health's reply04 Sept 2019, 11:26
Official
 
Dear Amy Robért 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team