Discovery debit order errors still not fixed after 6 months

I have similar struggles as user Azraa K with Discovery not deducting debit orders, erroneously suspending my membership and failing to honour numerous promises to fix this since Jan 2024. Truly shocking. This is despite Discovery confirming in writing my bank account and that they would deduct via debit order. After at least getting my membership reinstated (with no apology from Discovery for erroneously suspending it in the first place), every month, I now have to do a tedious check that Discovery has actually deducted my memberhip and every month, it still is not deducted, and I have to call DIscovery and explain the story to a new consultant - and transfer my membership fee via EFT or face another erroneous suspension I am always assured that all the notes are on the system and it will be sorted out. It never is. Discovery consultants seem to have been told to not respond in writing, so despite me informing consultants that I cannot take calls as I am in meetings for most of the day and to send an email, they simply keep calling, avoiding taking any written responsibility for constant errors and forcing me to call back and waste more time after work. I lodged a complaint as per their dispute process on 20 March - it is June and I am still waiting for a response. I would never take any financial or other products from them if they cannot fix a simple debit order. It is a new month - and still, same issue. I am at an utter loss as to what to do to resolve this. Does one really have to resort to the Ombudsman for Medical Schemes to get Discovery to correctly deduct membership payments and not erroneously suspend one's membership?