ZH
Zamokuhle H

1 reviews | Active since May 2013

14 Mar 2017, 17:25

Discovery Death

<p>I joined Discovery Health medical aid as of 01 dec 2016, and on my application i indicated on the tick box that i had a chronic condition for which i was currently on medication for...my application was approved with no waiting period (all documents available) and when i wanted to register for cover for that medical condition i was told that i had a 12 months waiting period because i, apparently ticked on the incorrect box on my application. I find that excuse very flimsy and Discovery hiding behind a technicality...upon my application when it was discovered that i had a chronic condition, the company should have made investigations or at least called me to find out what it was prior to approving without waiting periods...for the amount of money i pay monthly, i feel that i have been denied fair value for it and i am being sidelined due to a technicality whereby i had disclosed that i had a pre existing condition...This medical scheme will rather wait for me to die before assisting me...Shocking Service</p>

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Replies (2)
Discovery Health
Discovery Health's reply15 Mar 2017, 10:37
Official

Dear Thato8906

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply16 Mar 2017, 16:35
Official

Dear Thato8906

We have emailed you confirmation that this query has been resolved. Please let us know if you have any questions.

Regards
Discovery Health Servicing Team