Discovery Customer Treated Fairly - NOT!

I made a co payment of R 3 650.00 to a day hospital on 18 February 2018 and submitted the proof of payment on the same day to Discovery Health for a refund from my medical savings account. Two weeks later, after I had to follow up on the progress of my claim, I was informed that I had to complete a special payment form (this could have been told to me upon submitting my claim) which I did and submitted back to Discovery Health on 12 March 2018. On the 13th of March 2018, I received an email from a consultant, Jaylene Furst, to inform me that they have received the form and will prioritise. On the 19th of March 2018, I again had to phone Discovery Insure to enquire about the progress of my claim. I was told that there had been a new query logged, which made no sense to me at all! On the 20th of March I phoned again and I asked to be put through to a client relationship manager, upon which I talked to Ulaysha Phillips. She apologized profusely and committed to solve this matter. she phoned me back on the same afternoon and committed to having the claim authorized sooner and made me attent to the fact that it could take up to 3 business days for the money to reflect in my account, but that she would phone me again on Thursday 22 March to provide me with feedback. Needless to say, I did not receive a phone call from her, and on the 23rd of March 2018 I received an email from her, informing me of the following: Due to a system error, the claim has been referred to the Systems Deparment, and once the claim has been reprocessed, I will be notified. This is absolutely unacceptable and very poor service from Discovery! What do I have to do to get my own money back. I am very disappointed and this is a clear case of me as a customer not being treated fairly!