Discovery, Customer expereince...Zero...

So, I duly gave 1 month notice 1 June 2020 to cancel vitality as due to covid-19 it didn't seem as though Gyms around the country would open anytime soon. However, level 1 finally appeared on the Horizon, so, I decided to re-instate my vitality as previously had. Disgustingly, Discovery insisted on an immediate deposit into their account for the 3 months missed payments to re-instate. (considering they have made no effort what -so- ever at discounts during this period, this did not sit well). I duly made the payment and was told that all will be finalized maximum 48hrs. Well, here we are more than 72hrs later and nothing. Considering, they advocate, Vitality for a healthy life-style one would think that they would be keen to get you back into the gym as soon as possible. This, however, does not seem to be the case. Spent R200 on calls trying to get through the IVR(which just keeps going in circles selling product). When you finally break through to a consultant the call, gets dropped. Customer experience on this one Discovery...Zero...Would be nice, if some competent person could solve this though.