Discovery- customer claims- awful service.

Update: Discovery has finally responded and processed my claim, however, the amount stimulated by Discovery that will be paid out, was not the amount received. I spoke to a representative on Wednesday who confirmed the correct claim amount and what I received this morning (13/03/26) was much less. There has been no formal communication as to why, since my claim statement has the correct amount and the exact amount on my claims statement was deducted from my MSA....but that claims amount was not received by me.