MM
Mpho M

1 reviews | Active since Dec 2012

20 Jul 2015, 12:42

Discovery Culture

So it seems like it is a culture at Discovery not to call the client back.<br> <br> I spoke to Demetri over half an hour ago and asked requested assistance on my health plan. He was ok in assisting me, but kept me waiting for what seemed to be forever, whilst on hold. <br> <br> He returned and I asked him to call me back because my airtime had run out. He asked me \In connection with what

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Replies (1)
Discovery Health
Discovery Health's reply20 Jul 2015, 17:19
Official
Hello Mpho Mogale,

Thank you for your comment.

I am truly sorry to hear about the frustration you experienced with the call center. The call center deals with inbound calls and in this particular case therefore a call back was not possible immediately. I confirmed that you have since been contacted and your queries addressed.

Thank you for allowing us to assist you.

Regards
Arthi