Discovery Covid 19 Lab payment Rejected

So my dependant went to the doctor due to 'Flu' on the 06/07/2020 and he was given a referral (due to the symptoms he had) to go to Lancet for Covid19 test (Thankfully Negative), Then yesterday I get the claims mail that it was NOT paid, code 727. When I called to query this just now, I am told we needed to do a risk assessment online first????? Really? Did Discovery expect us to do that or are we more concerned of the fact he had the virus and putting those around him at risk? I/We were never advised we needed to do a risk assessment prior to visiting a doctor, Discovery needs to be more clear about these things, its new to us too, not only to you! If you are finding ways to not pay a clients doctor/lab/hospital payments, make it clear to us in future what is covered or not, and WHEN it's a NEW illness that hits the WORLD, email the clients advising what needs to be done in full clarity, not everyone has access to a pc or the APP, we more concerned of the patient been ill at that moment. Disappointed.